Our firm has over 200 clients, many of whom have personnel from multiple departments that need to be included in our communications. However, the current Senta system limits our ability to send "automated" reminders to multiple individuals within an organization.
As a result, we cannot afford to remember which department or contact to send the automated reminder email to each time there is an accounts or tax due. We require a more flexible and customizable send-out function that allows users to select and send automated reminders to multiple contacts within an organization. For example, if there are accounts matters to be sent out, users should be able to select the relevant contacts from the accounts department, corporate secretarial department, or the CFO's office, as required.
Having this functionality would significantly improve our user experience and make it easier for us to communicate with our clients, particularly those with complex organizational structures. If we can add/edit contacts when we need to send out automated emails to different people from different departments, in the same organization, it would save us a lot of time and effort.
We believe that this feature would be highly beneficial to all Senta users and would greatly enhance the value of the platform. We would be grateful if the Senta development team could consider implementing this feature in future updates to the software.
